Faster, easier to use and with updated features, our latest app is your essential hub for everything VIP club! Download it for FREE to access a bundle of brilliant VIP benefits.
If you've yet to join the VIP club, it’s easy to sign up through the app, and you’ll get a
10% off voucher sent straight to your app to welcome you!
If you’re already a VIP club member, you can quickly access your club benefits by scanning the back of your membership card on your phone. To say thanks for downloading our new app, we’ll send you a 5% off voucher.
All VIP members will enjoy a host of extra-special VIP club benefits:
- Enjoy exclusive savings and offers tailored to your VIP, from pet food to toys and accessories, with all your new vouchers received in one place.
- Get an exclusive Birthday Bonus treat to celebrate your VIP’s special day.
- Keep your VIP card in you Android Wallet for easier access than ever.
- Earn Lifelines by scanning your VIP card and support an animal charity of your choice every time you shop.
- Access Find My VIP – our subscription-based, 24/7 pet-finding service enables you to send and receive Lost Pet Alerts.
- Add all your VIPs to your app to make sure no one misses out.
- Personalise your Pawtal with a photo of your VIP and always have your pet in your pocket!
- Access your app easily and securely with PIN or fingerprint ID log-in. And for extra security, you can now log out too.
- Click straight through from the app to our online store to browse and purchase from our fantastic range of products.
- Locate your nearest Pets at Home with our in-app Store Finder.
We regularly check our Play Store review pages and listen to your feedback to make positive changes.
However, if you are experiencing issues with the app and would like to get in touch, please email [email protected]
If you’re an Android user and don’t download the app from the official Google Play Store, you may find the installation process more complicated than usual.
But we are delighted to inform you that you don’t need to worry. To ensure you could install this app smoothly, we have written and uploaded a detailed tutorial. It would guide you on installing an app after downloading it from our website step by step, with the help of pictures.
You may find this helpful article on the downloading site, or visit How to install APK/XAPK files on Android.
If you need further help, please do not hesitate to contact us via email [email protected].
We fully understand your concern about safety. We agree that one person wouldn’t be too careful in the cyber world. Meanwhile, we are happy to tell you that one of our priorities is to provide our users with safe app files that they can use without any worries.
We guarantee that all the app files we provided originate from official and reliable sources. We promise that they do not contain any malware that will harm your hardware or the safety of your privacy.
We are glad to let you know that the vast majority of apps on our website are available for free download. Only a small selection of apps require payment, and their prices are set solely by the respective developers—we simply provide an official and secure download platform.
Rest assured, whether an app is free or paid, every download link on our site is verified and completely safe. You can download with confidence, and no account registration is needed—just click the download button and you're all set!
Recently we received a lot of emails from our users, which said they couldn't log in for different reasons, such as "forgot the user name or password" or "had a new phone." We are willing to help you out. Please read the notes below to see what we can do.
To answer this question, please first let us know which account you’re referring to.
If you're referring to your account of some app, like your Facebook account or your Youtube account. Unfortunately, we would not be able to help in this case. We would suggest you turn to the customer service of this application.
If you’re referring to your Appurse account, we should apologize for your confusion since there is no Appurse account. We never require registration for our service, and you will not find any procedure related to creating an account or registering on our website.
This question is essentially quite similar to the prior one. It’s a pity that we are unable to help you to cancel the subscription to a third-party application directly, while we would suggest you to contact its customer service for further information.
Sorry that we are unable to help you to get a refund from a third-party application directly. If you wish to get a refund from a third-party app, we would suggest you to contact its customer service. We would be happy to provide you the way to contact them.
If you want a refund from us, we should apologize for your confusion. Our service is 100% free, and any payment information is not required.
If you run into any site that asks you to provide your payment information, be careful. Remember never reveal your payment information to any unauthorized third parties, no matter how attempting their offer may seem.
Sorry that we cannot answer this question directly, for this only aims to answer some general questions. You may find how to use a certain app by checking our review page.
