1) Personalised offers and Clubcard integration: My Tesco tailors deals and coupons based on your shopping habits, automatically applying Clubcard discounts and collecting points. This delivers better savings, fewer irrelevant promotions, and a seamless way to track and redeem rewards directly in-app without needing physical vouchers or separate accounts.
2) Convenient online shopping and order management: The app enables grocery ordering, scheduling delivery or Click & Collect, saving favorite orders for quick reorders, and tracking live delivery status. Integrated payment options and saved addresses make checkout fast and reduce errors, especially useful for busy households or those avoiding in-store trips.
3) Time-saving planning and in-store tools: My Tesco offers shopping lists, barcode scanning, recipe inspiration that adds ingredients to your basket, and store locators. These features streamline meal planning, reduce impulse buys, and speed up in-store shopping or click-and-collect pickups, helping users plan smarter and spend less time grocery shopping.
1. The app frequently shows incorrect product availability, leading to substitutions or cancelled items at checkout. Delivery and click-and-collect slots are often scarce during peak times, forcing last-minute changes or separate shopping trips. This inconsistency undermines reliability for time-sensitive grocery planning and can waste time.
2. Users report sluggish performance, freezes, crashes and occasional checkout or payment errors. Search, filtering and barcode scanning can be unreliable, requiring multiple attempts or switching to the website. These technical issues disrupt the convenience of mobile ordering and may force users to complete transactions by phone or in store.
3. My Tesco collects detailed personal and purchase data to power personalization and offers, requiring an account and broad permissions. Limited transparency and controls over data sharing and targeted marketing raise privacy concerns. Some users may find profiling and promotional push notifications intrusive or difficult to opt out of.
